Empirical analysis from auditing real production call floors — what voice models actually say wrong, why deterministic rules outperform LLM judges, and how to prepare regulator-ready audit trails.
A comprehensive breakdown of specific failure patterns, ranked by frequency and propensity to trigger regulatory and consumer disputes.
Not every conversational script deviation constitutes liability. Here is the operational threshold our rule engine evaluates against.
A transcript is not an evidentiary audit trail. What state insurance commissioners and FTC auditors actually demand during an inquiry.